Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.
Free
4.2 (100+)
4.9k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice.
Once a user is assigned on AAD, the requester/agent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically.
The following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields.
* Given Name -> First Name
* Family Name -> Last Name
* Primary Email -> email
* Title -> Job Title
* Primary Work Phone -> Work Phone Number
* Mobile Phone -> Mobile Phone Number
* Complete Work Address -> Address
* Locale -> Language
* Timezone -> Timezone
* Department -> Department
* Manager -> Reporting Manager
This installation requires that you also install an app on your AAD account. Please click on the âInstructionsâ tab and follow them carefully.
4.2
4.9k installs
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Jon Moore
15 days ago
it seems to do the job without issues. it is nice that there is KB directly on learn.microsoft.com for Freshservice, it helped ease the process of implementing
infra alsafy
24 days ago
hio
Brian Hall
27 days ago
Does exactly what it says it does. Support is responsive and extremely helpful.
Yong Jaan Foo
about 2 months ago
Had a problem with synchronizing custom fields and got it sorted out with their support.
Works perfect now.
Please go through the instructions carefully since the integration has to be configured on both Freshservice and Azure Active Directory.
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Step 1 - Freshservice Configuration:
Pre-requisites:
1. Your Freshservice domain name (eg. yourcompany.freshservice.com).
2. Your Freshservice API key. This can be obtained from the Profile Settings page. Please note that you should be an Org Administrator on Freshservice.
Steps:
1. Click on Install and you will be presented with an installation page.
2. Enter your Freshservice domain name and the API key.
3. You will be presented with a Secret Token. Copy this token to your clipboard.
4. Click on Install to successfully enable the integration.
Step 2 - Azure Active Directory configuration
Pre-requisites:
1. Secret Token obtained from the app installation page
Steps:
Please follow the detailed steps with screenshots available on Microsoft Docs from âStep 3â onwards: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/freshservice-provisioning-tutorial#step-3-add-freshservice-provisioning-from-the-azure-ad-application-gallery
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
This is the first version. Release notes not yet available.
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