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Intune

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Sync your discovered apps mobile and computer devices that are managed in Intune to Freshservice.
Published by techaffinityinc(about 19 days ago)
Free
3.1 (200+)
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2.3k
Version History
Version 11.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Intune app in Freshservice lets organizations sync their discovered apps, mobile and computer devices managed by Intune into Freshservice asset management. This allows organizations to view health information of all their devices in Freshservice. This provides agents the information they need to perform their service desk operations efficiently. Benefits of Intune app integration: 1. Acts as a one-stop-shop for asset managers about all their devices in Freshservice which are fetched from Intune. 2. It helps the asset manager gather insights about asset health information. 3. With this application, the selected users can perform actions from Freshservice like wipe, reboot, retire, etc. 4. Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user has. 5. It allows to sync the discovered apps and devices from multiple Azure accounts to Freshservice. 6. It allows to filter the devices based on ownership type. 7. It helps to show the error logs for the discovered apps and devices that failed to sync into the Freshservice. For app configuration setting instructions and FAQs, refer The Intune App article - https://www.techaffinity.com/intune.html
3.1
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Dustin Halvorson
Thomas Weishäupl
Adam Lester
Matthew Porter
1. Head over to the Admin tab in Freshservice. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”. 3. When you find the Intune app, simply click on the icon and hit install. 4. Enter the below details. Freshservice Domain Name Freshservice API Key Client Id Client Secret Intune Domain name 5. Click the verify button and set up mapping between Freshservice and Intune fields for Computer and Mobile. 6. Click the next button, and you can enable the device actions for the selected agents by providing the Azure User Name and Password. 7. Click on Install. 8. You can add more Intune tenants once the app is installed by clicking on the Add new button on the app settings page. 9. Discovered apps will not sync by default. To enable this, click on settings, click the software logs button, verify, and save the app. For app configuration setting instructions, refer The Intune App article - https://www.techaffinity.com/intune.html
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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