Sync your discovered apps mobile and computer devices that are managed in Intune to Freshservice.
Free
3.0 (100+)
1.9k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviews How to install?
Intune app in Freshservice lets organizations sync their discovered apps, mobile and computer devices managed by Intune into Freshservice asset management. This allows organizations to view health information of all their devices in Freshservice. This provides agents the information they need to perform their service desk operations efficiently.
Benefits of Intune app integration:
1. Acts as a one-stop-shop for asset managers about all their devices in Freshservice which are fetched from Intune.
2. It helps the asset manager gather insights about asset health information.
3. With this application, the selected users can perform actions from Freshservice like wipe, reboot, retire, etc.
4. Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user has.
5. It allows to sync the discovered apps and devices from multiple Azure accounts to Freshservice 6. It allows to filter the devices based on ownership type.
7. It helps to show the error logs for the discovered apps and devices which are failed to sync into the Freshservice
For app configuration setting instructions and FAQs refer The Intune App article - https://www.techaffinity.com/intune.html
3.0
1.9k installs
Sign in to review app
100+
5
4
3
2
1
Sjoerd Brasser
3 days ago
It is retrieving data from Intune but it is not a lot. Assigned user to a device should follow "Primary user" in stead of the "Enrolled by". It makes it mandatory to do a full windows reinstall when switching laptops.
Software is nicely found but not assigned to anyone.
Juan Ernesto Cordero Villegas
11 days ago
We rolled out this integration on December 23 and after four months of use, I can say that it's pretty good, but there are a few limitations. The setup is a little tricky if you don't have experience with Azure apps, but once you get the hang of it, the asset management between Intune and Freshservice is pretty smooth. You can also run Intune integration and Freshservice agent at the same time.
Benjamin Sasse
12 days ago
Needs an Update of functionality
Eric Gleason
19 days ago
This does not fully function as it was explained to us, Important fields are missing and support does not provide adequate answers. Also the whole point was so I did not have to deploy the agent to a users machine for software inventory. As the software piece does not work, i
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. When you find the Intune app, simply click on the icon and hit install.
4. Enter the below details.
Freshservice Domain Name
Freshservice API Key
Client Id
Client Secret
Intune Domain name
5. Click the verify button and setup mapping between Freshservice and Intune fields for Computer and Mobile.
6. Click the next button and you can enable the device actions for the selected agents by providing the Azure User Name and Password.
7. Click on Install
8, You can add more Intune tenants once the app is installed by clicking on the Add new button in the app settings page.
9, Discovered apps will not sync by default, to enable it click on settings, enable software logs button, verify and save the app.
For app configuration setting instructions, refer The Intune App article - https://www.techaffinity.com/intune.html
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 7.0
Released on Sep 15, 2023
It allows to filter the devices based on ownership type (Device Preferences)
Masking the user credentials on the app configuration page
Version 6.0
Released on Jan 11, 2023
Version 5.0
Released on Sep 09, 2022
Version 4.0
Released on Jun 21, 2022
Version 3.0
Released on Oct 26, 2021
Version 2.0
Released on Apr 09, 2020
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