By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Intune app in Freshservice lets organizations sync their discovered apps, mobile and computer devices managed by Intune into Freshservice asset management. This allows organizations to view health information of all their devices in Freshservice. This provides agents the information they need to perform their service desk operations efficiently.
Benefits of Intune app integration:
1. Acts as a one-stop-shop for asset managers about all their devices in Freshservice which are fetched from Intune.
2. It helps the asset manager gather insights about asset health information.
3. With this application, the selected users can perform actions from Freshservice like wipe, reboot, retire, etc.
4. Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user has.
5. It allows to sync the discovered apps and devices from multiple Azure accounts to Freshservice.
6. It allows to filter the devices based on ownership type.
7. It helps to show the error logs for the discovered apps and devices that failed to sync into the Freshservice.
For app configuration setting instructions and FAQs, refer The Intune App article - https://www.techaffinity.com/intune.html
Horrible app integration. Only works partially, and requires a lot of odd 'fixes' any time something needs to be changed, which breaks integrations elsewhere.
Thomas Weishäupl
3 days ago
no integration so far
Adam Lester
6 days ago
Seems really good, had a few issues but to be expected! Great way to remove having to manually enter device details to track assets.
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. When you find the Intune app, simply click on the icon and hit install.
4. Enter the below details.
Freshservice Domain Name
Freshservice API Key
Client Id
Client Secret
Intune Domain name
5. Click the verify button and set up mapping between Freshservice and Intune fields for Computer and Mobile.
6. Click the next button, and you can enable the device actions for the selected agents by providing the Azure User Name and Password.
7. Click on Install.
8. You can add more Intune tenants once the app is installed by clicking on the Add new button on the app settings page.
9. Discovered apps will not sync by default. To enable this, click on settings, click the software logs button, verify, and save the app.
For app configuration setting instructions, refer The Intune App article - https://www.techaffinity.com/intune.html
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
11.0 (November 2024)
Advanced ITAM mode support added in app
10.0 (August 2024)
Minor text changes
9.0 (August 2024)
Bug Fixes
8.0 (June 2024)
We migrated the app to the latest platform.
7.0 (September 2023)
It allows to filter the devices based on ownership type (Device Preferences)
Masking the user credentials on the app configuration page
6.0 (January 2023)
No release notes found
5.0 (September 2022)
No release notes found
4.0 (June 2022)
No release notes found
3.0 (October 2021)
No release notes found
2.0 (April 2020)
No release notes found
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