Forrester Report - Hit Refresh

Two Radical Ideas for Leaders to fight ‘Zoom fatigue’

on April 6, 2021. 3 min read

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of back to back meetings. On hearing these stories, I often wondered how they ever got any work done. Over the last year, with people working remotely, this situation seems to have become exacerbated. I now hear…

Shifting security left, one step at a time

Shifting security left, one step at a time

In the post-pandemic world where the Internet has truly become a global village, information securit...
The Importance of Customer Service & CX in the Travel Industries post-COVID-19

The Importance of Customer Service & CX in the...

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Use AI in Customer Service To Transform Your Customer Experience in 2021

Use AI in Customer Service To Transform Your Custo...

  We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

How BrewDog Successfully Delivered a Customer-Cent...

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
How we approached IT incident predictions through chaos theory

How we approached IT incident predictions through ...

Deep learning has been a sought-after method to predict IT incidents and failures. We offer a soluti...
Navigating the curious world of sales in an experience economy

Navigating the curious world of sales in an experi...

For Vinod Chandramouli (Senior Director of Sales at Freshworks), navigating the world of sales invol...
How we engineered an Activity Feeds solution at Freshworks

How we engineered an Activity Feeds solution at Fr...

In one fell swoop, Freshworks’ Activity Feeds solution enables activity timelines for all our prod...
10 Things that make remote employees love their workplace

10 Things that make remote employees love their wo...

Making remote employees love their work requires a delicate balance, involving social activities, ta...
A 2021 Retail Roadmap for CX Success

A 2021 Retail Roadmap for CX Success

Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Sho...
Load More