How bots bring home the bacon for customer support

Modern-day tech like AI is the spearhead of differentiation for the food industry today. Bots do refunds, find missing orders, anticipate delays and do cancellations without hassle. With machine learning, customization has reached a new level—total context for support agents in real time. New innovations, new frontiers. 

The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

The Pivot to Chat: How Blue Nile Doubled Their Cha...

Jewelry is meant for special occasions, and often customers want to see and feel the product before ...
6 CX Trends That Will Dominate Retail in 2021

6 CX Trends That Will Dominate Retail in 2021

2020 taught us that predicting the future can be a risky business. But that’s not stopping people ...
Putting technology at the heart of public services to improve the citizen experience

Putting technology at the heart of public services...

Local councils in the UK public sector are under increasing pressure to deliver seamless, easy-to-us...
How to lazy load images with Intersection Observer

How to lazy load images with Intersection Observer

Can you imagine a website without images? Neither can we. So, to make our web apps load really fast ...
Why we love reading books

Why we love reading books

Books can get us started on an inner journey, inspire us to become great leaders, prod us on to pick...
How to improve employee engagement using technology in 2021

How to improve employee engagement using technolog...

Facing the impact of the pandemic as we get into 2021, keeping employees engaged is a top priority a...
Why we need inclusive design

Why we need inclusive design

Inclusive design is a human approach to product and interaction design. Building on empathy, it stri...
Satwik Hebbar is proof passion binds life and work like nothing else

Satwik Hebbar is proof passion binds life and work...

Of all that has made Satwik Hebbar what he is, he is particularly proud of one thing—helping young...
Etched in memory: How we designed our DBaaS backup and recovery process

Etched in memory: How we designed our DBaaS backup...

After showing in previous posts how we built the high-level architecture of our DBaaS system and aut...
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