How to avoid performance drop in ML-based production systems

Vini Dixit on July 23, 2021. 5 min read

In the first of a series on the ML operations needed to maintain performance levels in a productionised ML-based system, we discuss the possible reasons for performance drops in a live system, and solutions to overcome them systemically.

Poornima Arora on July 23, 2021. 4 min read

My experience of designing for Alert Management

Designing an integrated alert management solution needs time, research, good design sense—and so m...

Nicholas shaw on July 20, 2021. 5 min read

7 Best practices for great customer service amid a...

The pandemic has put pressure on customer service, both in terms of how we provide it and in the she...

Geophilus Durairaj on July 19, 2021. 5 min read

Managing Rails application secrets with encrypted ...

Having trouble maintaining a large application that interacts frequently with third-party services? ...

Ritikesh G on July 15, 2021. 6 min read

Leveraging Sidekiq’s middleware & API f...

In an earlier blog, we touched upon leveraging Sidekiq’s middleware for intelligent routing and ef...

Editorial UK on June 30, 2021. 4 min read

How to get leaders to understand the culture and a...

Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...

Editorial UK on June 30, 2021. 4 min read

Automation in Customer Service: Finding the best b...

There is a push to automate everything, but is this the best way forward? The financial case for aut...

Team Freshworks on June 21, 2021. 4 min read

4 business leaders on the value of a People-First ...

The modern workplace is undergoing a cultural shift that puts people first. Businesses are moving aw...

Team Freshworks on June 16, 2021. 2 min read

Freshworks Update Regarding Codecov Incident

As soon as we learnt of the impact of the Codecov security event on our GitHub repository, our Fresh...

Team Freshworks on June 7, 2021. 4 min read

How organisations can succeed with a people-first ...

The past decade has seen a seismic shift in how employees view work. They expect it to fit in with t...