Women's Day

How diversity, equity and inclusion are intricately woven into our culture

3 min read

Being inclusive has been a part of our DNA since inception. Now, we are more focused and deliberate than ever in taking Freshworks further up the diversity, equity and inclusion path

Building a successful business case for customer experience (CX)

Building a successful business case for customer e...

Too many customer experience initiatives don’t even get their business case approved. Why is that?...
Horizontal sharding in a multi-tenant app with Rails 6.1

Horizontal sharding in a multi-tenant app with Rai...

The latest version of the Rails framework features lots of enhancements. Here's how to leverage its ...
Why IT automation is key to digital transformation

Why IT automation is key to digital transformation

February 2020: remember the date because this was when the world finally agreed that the only way to...
“Books taught me that creativity can be nurtured by habit.”

“Books taught me that creativity can be nurt...

For Mehavarshni Sreethar, Corporate Marketing Specialist at Freshworks, books are magic carpets that...
How to encourage customer self-service?

How to encourage customer self-service?

We know that companies have been trying to persuade customers to use self-service for at least the p...
Crayons: Coloring web experiences, the Freshworks way

Crayons: Coloring web experiences, the Freshworks ...

Introducing Crayons, an end-to-end component library for designers and engineers to build user inter...
How we crafted a design system for Freshworks

How we crafted a design system for Freshworks

A design system can change the way we design and build inclusive applications. It can not only deliv...
7 Top CIO trends that will emerge in 2021

7 Top CIO trends that will emerge in 2021

  Now that we’ve settled into 2021 there is a much wider recognition that technology made a s...
Customer service automation in the Public Sector

Customer service automation in the Public Sector

Customer service automation technology is commonplace in every sector, from artificial intelligence ...
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