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Boost productivity by equipping agents with the right apps.
Accumulating overdue tickets, missing SLA’s, losing sales deals, and overworked, exhausted agents? Equip your agents with these powerful and feature-rich apps that facilitate easy access to files, seamless collaboration, effortless translations, and much more.
Apps
Slack
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Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Attachment Manager
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Have complete control over all ticket attachments with this interactive attachments manager widget.
Microsoft Teams
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Receive notifications in teams whenever there's an update on the tickets you are assigned to.
Signature Management App
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Signature management made easy on freshdesk. Simple to configure and use.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
Summary
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Create and share a summary of problems faced by customers when you're working on tickets
Custom Ticket Fields
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Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.
Hide/Disable Ticket Fields
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This app enables you to hide and/or disable selected ticket fields for specified agents.
Asana
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Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Harvest
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Get to handle all your difficult timekeeping troubles without having to move from your Freshdesk screen
Translate Buddy
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The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.
Trello
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Collaborate and keep your teams in sync by creating and linking tickets into Trello cards