Aishwarya Hariharan on September 4, 2014. 6 min read I’m Chase Clemons and this is how we roll at... Chase Clemons is a Support Pro at Basecamp. A self-proclaimed bourbon connoisseur, Chase also shar...
Aishwarya Hariharan on August 18, 2014. 5 min read How to use Google Analytics to enrich your knowled... As much as people would like to think otherwise, the task of creating the perfect knowledgebase does...
Aishwarya Hariharan on July 14, 2014. 2 min read Six new Integrations playing with your Helpdesk June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 ...
Aishwarya Hariharan on June 27, 2014. 3 min read Personalize your customer support with an invisibl... A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into a s...
Aishwarya Hariharan on June 9, 2014. 3 min read Introducing MobiHelp for Android: Everything you n... As a dedicated smartphone user for the better part of a decade, I’ve seen a lot of things. I’ve ...
Aishwarya Hariharan on June 3, 2014. 1 min read Hanging out with your customers is now easier than... There are some nights, in customer support, when email just won’t do. There are times when even th...
Aishwarya Hariharan on April 8, 2014. 2 min read Freshdesk for iOS: Everything you love, pocket-siz... If there’s one thing we hate doing, it’s saying “not just yet”. Which has gotten us into mor...
Aishwarya Hariharan on February 28, 2014. 3 min read How to not sound like a robot in your email notifi... Automated email notifications are the bane of my life. I understand they’re necessary, but I have ...
Aishwarya Hariharan on December 24, 2013. 2 min read Bugs don’t sleep and your support shouldn’... “The probability of receiving a support request is directly proportional to the direness of person...