Akshaya Srikanth on May 2, 2022. 10 min read What is Average Handle Time (AHT) + An Easy Way To... When it comes to customer service metrics and call center KPIs that measure team efficiency, no metr...
Akshaya Srikanth on April 4, 2022. 7 min read Product Customization: Benefits, Examples, & ... Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Akshaya Srikanth on February 14, 2022. 7 min read Customer Value: A Beginner’s Guide When you want to find out how your customers feel about your brand, metrics such as customer satisfa...
Akshaya Srikanth on January 27, 2022. 8 min read Contact Center vs Call Center: What is the Differe... Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
Akshaya Srikanth on January 19, 2022. 8 min read 20 Effective Empathy Statements for Chat Support We can all agree that offering customer service on chat can significantly shorten wait times and all...
Akshaya Srikanth on December 20, 2021. 13 min read 17 Customer Service Apps for Businesses of all siz... Customer service apps play a crucial part in guiding your support agents to offer great customer ser...
Akshaya Srikanth on December 8, 2021. 10 min read Customer Service IS Important for Small Businesses... Small businesses always have a ton of things going at all times – taking care of their teams and c...
Akshaya Srikanth on October 22, 2021. 15 min read 11 Crucial Customer Service KPIs You Need to Track... Customer service is hard. Measuring the value of good customer service is even harder. However, only...
Akshaya Srikanth on October 11, 2021. 14 min read Customer Service Resume: The Ultimate Guide with S... Building a killer customer service resume is the key to standing out and making it to the first roun...
