Alex on March 12, 2021. 10 min read A Guide to Digital Transformation in Customer Supp... In the business world, the necessity of successful digitization is becoming unavoidable, and there m...
Alex on March 5, 2021. 9 min read Top 11 Ideal Customer Satisfaction Survey Question... You do your best to provide outstanding customer service. You work hard, follow best practices, and ...
Alex on February 28, 2021. 9 min read How to Improve Customer Service: Top 10 Practical ... Like most business leaders, you want your company to provide a great customer service experience. Yo...
Alex on February 18, 2021. 9 min read What Is Customer Service Experience? To win over today’s customers, delivering good customer service alone is not enough. You also need...
Alex on February 4, 2021. 9 min read What Is an Internal Knowledge Base & How To B... Good customer service runs on good information. Agents need to be ready with an instant answer to an...
Alex on January 29, 2021. 10 min read How to Deliver Great Customer Service in 8 Steps The principles for delivering good customer service are simple. You need to be customer-focused, fas...
Alex on January 23, 2021. 6 min read 3 Ways Agent Assist Bots Can Help Your Customer Su... The day in the life of a customer support agent is not an easy one. Between staying on top of assi...