Ida Jessie Sagina on August 9, 2022. 8 min read Customer dashboards: Examples of Customer Service ... One of the primary responsibilities of a customer support manager is to monitor your team’s perfor...
Ida Jessie Sagina on July 7, 2022. 7 min read 7 Customer Journey Map Examples Across Industries If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author...
Ida Jessie Sagina on June 14, 2022. 9 min read 13 Best Knowledge Base Examples to Learn From Companies set up knowledge bases to help customers find answers to their queries faster. However, no...
Ida Jessie Sagina on May 27, 2022. 11 min read What is B2B Customer Service and How to Improve it... It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
Ida Jessie Sagina on May 20, 2022. 9 min read 4 Examples Of Good Customer Service In Schools And... Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...
Ida Jessie Sagina on April 5, 2022. 9 min read How To Conduct An Effective Customer Service Perfo... Conducting an impactful customer service performance review sets the stage not just for the evaluati...
Ida Jessie Sagina on February 15, 2022. 13 min read 15 Top Customer Service Metrics That You Should Be... Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
Ida Jessie Sagina on February 1, 2022. 12 min read Voice of the Customer (VoC): Definition, Technique... We all realize that customer feedback is a goldmine of insights. But it’s easy to lose track of wh...
Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...