Michael on May 15, 2019. 6 min read 5 Things Customers Hate When They are Looking for ... Remember the time you lost something, and asked for help looking for it and heard the response, “W...
Michael on May 8, 2019. 6 min read Chatbots vs. Humans: The Better Option for Custome... Chatbots are going head-to-head with human customer service. They can help you reduce customer servi...
Michael on May 4, 2019. 6 min read How to Improve Customer Loyalty Through Self Servi... Finding new ways to boost customer loyalty is always a challenge. If you’ve built a loyalty progra...
Michael on April 25, 2019. 6 min read How to Develop Consistency in Customer Relationshi... Customer relations is one of the most important and difficult to maintain aspects of running a succe...
Michael on April 17, 2019. 6 min read A Customer Support Checklist for High-Growth Compa... If you’re reaching high growth levels, your business must be doing something right. You’re incre...
Michael on April 14, 2019. 6 min read How to Write Great Emails in the Age of Social Cus... Social customer service is extremely popular these days and with good cause – it helps brands ...
Michael on April 11, 2019. 5 min read Goals and Responsibilities of a Customer Service M... Customer service most often relies on a support team that works to help all levels of your organizat...
Michael on April 6, 2019. 7 min read How To Set Up A Stellar Customer Service Strategy ... Product launches can be an exciting business. A new offering means another opportunity to win more c...
Michael on March 27, 2019. 6 min read Customer Support Etiquette: What to Do and What No... When looking for ways to improve their customer support, many companies focus primarily on new tools...