Michelle on August 9, 2019. 5 min read 7 Reasons Why Your Business Needs a Chatbot In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
Michelle on August 7, 2019. 5 min read Why Is It Important for Your Customer Support Agen... It’s well known that if someone is an excellent fit for a support role, they are empathetic and ki...
Michelle on July 19, 2019. 4 min read 5 Ways to Simplify Customer Service With new tools available in the market to customers and customer service professionals alike, the re...
Michelle on July 4, 2019. 5 min read Where Do Bots Fit into Your Omnichannel Strategy? Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...
Michelle on June 29, 2019. 5 min read Moving from Omnichannel to Channel-less Support Customers shouldn’t need to know how your customer support channels work to get help. They don’t...
Michelle on June 28, 2019. 7 min read 18 Ways to Win at Social Customer Support Social customer support is more popular—and more important—than ever. While your organization ma...
Michelle on June 27, 2019. 5 min read How Machine Learning is Optimizing Customer Suppor... Consider all the different ways humans have come to rely on machines to expand their abilities. From...
Michelle on June 26, 2019. 5 min read The Importance of Social Listening for Customer Su... Social media is growing in popularity as a support channel. Customers love it because it allows them...
Michelle on June 26, 2019. 7 min read 13 Brands That are Nailing Social Customer Care an... Nailing social customer care is a must-do. Social media is no longer simply about driving traffic an...