Prashanthini Mande on August 25, 2015. 6 min read Why your product managers should support customers (An extended version of this article can be found in our medium channel.) In 2005, our CEO Girish Ma...
Prashanthini Mande on July 21, 2015. 4 min read Why your developers should support customers In most startups, supporting customers is everybody’s job. Even if it’s the middle of the night,...
Prashanthini Mande on February 10, 2015. 5 min read Solving the Chicken and Egg Problem in Business Co... Are you planning to start a community for your business? Fantastic! An active community helps busine...
Prashanthini Mande on September 2, 2014. 5 min read Reducing Frustration in Customer Support: A Handbo... Every support rep’s dream is to provide the kind of heartwarming support that people end up raving...