Sairam Krishnan on August 9, 2012. 2 min read The FreshMobile has hit the roads – Freshdes... For work or for pleasure, Or for a cup of hot brew, The world’s on the move, And so are you. As wi...
Sairam Krishnan on June 20, 2012. 3 min read Public Notes back in, by popular demand… Last month, we updated Freshdesk with a fix in which we removed the confusion about whether agents s...
Sairam Krishnan on June 20, 2012. 3 min read Customer Support Spotlight 4 – How to resolv... I had ordered a copy of Brian Greene’s book ‘The Fabric of the Cosmos’ from an online booksell...
Sairam Krishnan on June 7, 2012. 2 min read Happy Anniversary Freshdesk! It’s June 7 today – our first anniversary, an year since our official public launch! And wha...
Sairam Krishnan on April 30, 2012. 3 min read Freshdesk Spotlight Part 2 – The Customer Se... For those who came in late, this is Part 2 of our Customer Service Spotlight Series. In Part 1, we c...
Sairam Krishnan on March 20, 2012. 1 min read It’s time to ‘Harvest’ something... The new Time Tracking feature in Freshdesk lets agents log and track the time they spend working on ...
Sairam Krishnan on March 15, 2012. 1 min read Double your ‘Fresh’ quotient with Freshdesk AN... Some time back, we announced our new Time Tracking feature that lets you track how much time your ag...
Sairam Krishnan on March 14, 2012. 1 min read Introducing Time Tracking in Freshdesk.. A few weeks ago, we introduced Time-Tracking in Freshdesk. This has been one of the popular feat...
Sairam Krishnan on February 27, 2012. 2 min read Why the Extra Mile matters in Customer Service Businesses sometimes have a one dimensional approach to customer service. When customers ask for sup...
