Swaathishree Sridhar on November 12, 2018. 4 min read How Company Silos can Destroy the Customer Experie... With customer experience taking shape as a competitive differentiator, every brand is working toward...
Swaathishree Sridhar on November 1, 2018. 2 min read Important Customer Service Phrases You Should And ... Illustrated by Vinodhkumar Neelakandan
Swaathishree Sridhar on September 21, 2018. 7 min read Customer Experience Isn’t Customer Service Customers now want a great customer experience over customer service. But wait, how is customer expe...
Swaathishree Sridhar on September 6, 2018. 4 min read Customer Support is Not a Cost Center Until customer retention took priority over the acquisition, customer support was considered the lea...
Swaathishree Sridhar on August 16, 2018. 5 min read How to Make a Great Resume for Your First Job in C... A great resume is the gateway to any job interview. And if you’re looking to change your career to...
Swaathishree Sridhar on August 7, 2018. 5 min read The Art of Negotiation in Customer Service Not a single day passes without negotiation for a customer service agent. It could be during conflic...
Swaathishree Sridhar on July 29, 2018. 5 min read When to Switch from Email to Helpdesk When businesses are starting out, they prefer a shared mailbox for customer support. And it’s unde...
Swaathishree Sridhar on July 26, 2018. 4 min read 5 Reasons to Not Choose a Hosted Helpdesk Solution Hosted helpdesk solutions are on trend and most companies find them easy and effective. But, some co...
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