Varnika Om on October 20, 2022. 7 min read 8 Ways You Can Meet Customer Expectations If you wish to build a loyal customer base, you must be willing to go the extra mile to meet custome...
Varnika Om on October 10, 2022. 6 min read Ticket Deflection: Your Guide to Self-Service As per Social Stamina, 64% of customers expect a reply within an hour of posting on Twitter, and 85%...
Varnika Om on September 30, 2022. 9 min read How to Identify and Address Customer Pain Points Every product or service is designed to address specific customer pain points or challenges. Yet, wh...
Varnika Om on September 8, 2022. 5 min read What is Agent Experience? (+Tips to Improve AX) Approximately 96% of business leaders reported that focusing on agent experiences makes it easier to...
Varnika Om on September 2, 2022. 11 min read 11 Types of Customers and How to Win Them Over A customer’s journey begins much before they become your customers. If you wish to grow a loyal cu...
Varnika Om on June 24, 2022. 4 min read Customer Support vs Customer Success: The Verdict ... Customer support vs customer success – two terms that have been seen as the same function in s...
Varnika Om on June 17, 2022. 9 min read What is Customer Lifecycle Management? When you have access to customer data for every stage in the buyer journey, you are able to manage y...
Varnika Om on June 16, 2022. 10 min read What is Service Recovery? All Your Questions Answe... Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite ha...
Varnika Om on June 15, 2022. 7 min read How to Prioritize Customer Needs When a customer reaches out to your company with a question or problem, they expect immediate attent...
