Hemalatha Sekar on June 12, 2019. 5 min read Can Bots Convey Empathy in Customer Interactions? Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
Ruju Patel on June 6, 2019. 6 min read AI for Customer Care: Addressing the 3 Key Industr... Gone are the days when artificial intelligence (AI) was a mere buzzword. Today, AI is transforming o...
Swaathishree Sridhar on May 3, 2019. 5 min read 7 Most Innovative Chatbots to Draw Inspiration Fro... Chatbots can be tricky for both brands and customers. While brands have to put a lot of effort to cr...
Akshaya Srikanth on April 8, 2019. 7 min read How Chatbots Improve Customer Experience What a customer takes home from a brand is the experience it provides. Gartner proved that customer ...
Michael on December 5, 2018. 6 min read How Can AI Use Data to Deliver a Great Customer Ex... If you keep up with recent trends in technology, then you’ve probably been hearing a lot about art...
Myron Monets on September 10, 2018. 4 min read How to Automate Customer Support Without Losing Pe... In today’s world, you might often encounter an automated service that’s hard to relate to, espec...
Amruth on November 8, 2016. 5 min read Genie in a Bot: Support over Chat You could blame this on pop culture, but every time I think about Artificial Intelligence (AI), my h...
Girish Shenoy on May 12, 2015. 2 min read Freshdesk for Five9 – Make customer support ... Despite the latest and greatest innovations, despite the technological wizardry and works of pure ge...
