Nina Godlewski on January 19, 2021. 5 min read A Customer Support Photo is Worth a Thousand Words This is part two of a three-part content series between Freshworks and Textline. You can read part o...
Krishna Charan on December 24, 2020. 7 min read 4 Types of Chatbots and their Role in Customer Exp... If businesses were previously skeptical about the potential of chatbots in customer service, there i...
Valentin Huang on December 23, 2020. 5 min read How to Leverage Customer Feedback to Build the Bes... “Customer needs serve as the ‘north star’ for most product leaders”, especially those who ar...
Akshaya Srikanth on December 22, 2020. 7 min read 23 Critical Customer Service Scripts For Your Team... When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
Ashutosh Cheulkar on December 7, 2020. 7 min read 10 Commandments to Become a Customer Support Rocks... Gone are the days when customer support was just about resolving your customer’s issue. It has...
Nina Godlewski on November 30, 2020. 6 min read Nine reasons your customers want to be able to tex... Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text...
Sheela Sakariya on October 6, 2020. 2 min read How your support team can handle escalations &... Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
Aysha Shereen on September 10, 2020. 7 min read How to Build a Dynamic Customer-Focused Culture in... “There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that...
Akshaya Srikanth on September 9, 2020. 9 min read The Complete Guide to 24/7 Support Scaling your team to provide assistance around the clock might sound like a mammoth task. However, w...
