Pratik on June 5, 2020. 5 min read Reducing Agent Error In Contact Centers With Knowl... Contact centers have been around since the 1960’s and have outgrown their initial purpose of marke...
Rohit Viswanathan on June 1, 2020. 10 min read Customer Data Management: 5 Principles to Build yo... How much data does the world generate in a single day? The answer through a simple Google search is ...
Aysha Shereen on May 27, 2020. 10 min read Choosing the Right Types of Customer Service for y... Happy customers are key to a successful business. They are also your biggest marketing strategy and ...
Krishna Charan on May 22, 2020. 8 min read Telecommuting: Definition, Benefits & Practic... What is telecommuting? Telecommuting or remote working is a setup for work, where employees don̵...
Aysha Shereen on May 12, 2020. 7 min read The Beginner’s Guide to Customer Service Respons... Customer service is not as easy as you think it to be. Since customer service represents the face of...
Abid Khan on May 10, 2020. 6 min read Understanding the Power of Team Collaboration in C... Many factors are involved in creating an effective customer service strategy. The agents you hire, t...
Sam O'Brien on May 8, 2020. 7 min read How AI is Transforming the Way Customer Service Te... AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywoo...
Lenka Brozmanova on April 27, 2020. 5 min read Integrating Feedback: Putting the “Action” in ... As it stands right now, about 60-70% of your business growth will come from people that are already ...
Hannah Steiman on April 14, 2020. 7 min read How Working From Home will Impact your Customer Se... Many of us are now working from home for the first time. In light of the global pandemic, companies ...
