Michelle on December 26, 2019. 7 min read 5 Ways A Helpdesk Benefits Your Customer Service T... Every business has to serve its customers – that is the basis on which a successful business r...
Alexandra Marin on December 23, 2019. 5 min read How Your Autoresponder Emails Can Make or Break Yo... We’ve all been there – a recent purchase arrived late, you got something completely differen...
Rohit Viswanathan on December 20, 2019. 5 min read The Importance of Service Excellence and How to Ac... It’s no secret that how well you serve customers will define your company’s long term success. I...
Krishna Charan on December 4, 2019. 9 min read 10 Customer Service Examples To Upgrade Your Suppo... When you think of companies that offer great customer service, the best examples are not one-off mom...
Michelle on November 28, 2019. 4 min read Everything you Need to Know About Real-Time Suppor... How the approach to support changed over the years As soon as the first deal of humanity was struck,...
Rohit Viswanathan on November 27, 2019. 8 min read How Follow the Sun Model helps you Deliver 24/7 Gl... Finding the best way to support your customers can be down to plenty of factors. There are different...
Abid Khan on November 11, 2019. 6 min read The Guide to Escalation Management in Customer Ser... The goal of every customer service team is to ensure that a customer’s issues or grievances are be...
Nadya Yatsenka on September 10, 2019. 4 min read Omnichannel Customer Support in Messaging Apps: Wh... In order to deliver positive customer interactions, customer service practices have had to evolve to...
Diwakar Chaturvedi on August 29, 2019. 5 min read How Does Voicemail Impact Customer Experience? Customers today are more demanding than ever. They are more inclined to share their dissatisfaction ...
