Michelle on August 19, 2019. 5 min read Four Ways Chatbots Save Time for Your Support Team If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Michelle on August 7, 2019. 5 min read Why Is It Important for Your Customer Support Agen... It’s well known that if someone is an excellent fit for a support role, they are empathetic and ki...
Hemalatha Sekar on July 23, 2019. 5 min read Chatbot Vs. Live Chat: Which Is Winning The Custom... Implementing live chat in business websites increased average order value by 14%1 and website pages ...
Michelle on July 19, 2019. 4 min read 5 Ways to Simplify Customer Service With new tools available in the market to customers and customer service professionals alike, the re...
Michelle on July 4, 2019. 5 min read Where Do Bots Fit into Your Omnichannel Strategy? Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...
Michaela Galfiova on July 3, 2019. 5 min read 3 Ways to Measure Quality in Support Emails In the past, support was just answering phone calls coming into a call bank. The customer didn’t e...
Martin Kõiva on July 1, 2019. 5 min read CSAT is Not Enough – Why You Should Start Do... Is the quality of customer service at your company good enough? How do you know? With CSAT amassing ...
Michelle on June 29, 2019. 5 min read Moving from Omnichannel to Channel-less Support Customers shouldn’t need to know how your customer support channels work to get help. They don’t...
Michelle on June 26, 2019. 5 min read The Importance of Social Listening for Customer Su... Social media is growing in popularity as a support channel. Customers love it because it allows them...
