Customer Support

With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rat...

A good customer service strategy can be extremely rewarding in the age of soaring customer expectati...

According to Freshdesk’s Future of CX report, the pandemic has forced consumers to adapt to di...

Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and cha...

According to Gartner, when customers are able to find resolutions at the end of high-effort experien...

First Call Resolution is a vital contact center metric that monitors accurate and prompt support, tr...

If you’re in customer service, you’re likely to run into angry/frustrated customers who are faci...

The holiday season can be stressful for customers and businesses. We at Freshdesk understand the imp...

If you wish to build a loyal customer base, you must be willing to go the extra mile to meet custome...