Michelle on June 26, 2019. 7 min read 13 Brands That are Nailing Social Customer Care an... Nailing social customer care is a must-do. Social media is no longer simply about driving traffic an...
Michelle on June 23, 2019. 4 min read The Importance of Building a Strong Customer Commu... What if there was one customer support channel that helped cut down the number of support tickets an...
Michelle on June 18, 2019. 5 min read How to Convince Your Boss to Approve Budget for a ... You know the value of helpdesk software, but it all comes down to allocating budget for your team. Y...
Michael on June 9, 2019. 4 min read Importance of Customer Service Analytics Providing good customer service is an art. Typically, someone calling into a customer support depart...
Michael on June 8, 2019. 8 min read How to Ensure Personalized Customer Service Every ... Customers value personalization. In fact, over seven out of 10 consumers1 express frustration when t...
Maxim Khalilov on June 7, 2019. 3 min read Machine Translation with Human touch: Translating ... As businesses look to expand beyond their home markets, they must automate a number of support proce...
Angela White on June 3, 2019. 4 min read How Surveys Help You Build a Seamless Customer Sup... Businesses need to refine their customer experience periodically. This is especially true for organi...
Neetha Edwin on June 1, 2019. 1 min read Penalty of Bad Customer Experience [Infographic] Businesses pay dearly when a customer leaves due to a bad experience. They pay an even bigger price ...
Michelle on May 19, 2019. 4 min read 8 Advantages of Having a Feedback Widget on your W... Gathering customer feedback is very important for your customer support strategy, as is staying in t...
![Penalty of Bad Customer Experience [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2019/06/01151623/Screenshot-2019-05-31-at-18.03.39-1-604x270.png)
