Michelle on May 19, 2019. 6 min read Why Collaboration is the Key to Great Customer Ser... Customer support teams are built on the basis of collaboration — we are the connectors between our...
Hemalatha Sekar on May 17, 2019. 6 min read How to Sound Human in the Age of Chatbots The digitally conscious customer of today needs immediate responses. A key factor in staying ahead o...
Michael on May 15, 2019. 6 min read 5 Things Customers Hate When They are Looking for ... Remember the time you lost something, and asked for help looking for it and heard the response, “W...
Michael on May 8, 2019. 6 min read Chatbots vs. Humans: The Better Option for Custome... Chatbots are going head-to-head with human customer service. They can help you reduce customer servi...
Bernado Castro on May 6, 2019. 4 min read Support Teams Cannot Ignore Email Signatures Providing great customer service is the watershed between the success and failure of an organization...
Akshaya Srikanth on May 5, 2019. 7 min read Not-So-Usual Career Paths of Support Agents at Fre... The role of a customer support agent is quite exciting until you think about the career path. Common...
Michelle on April 24, 2019. 5 min read What Not to Say to Customers and Why Language is the currency of support. It allows us to produce results when talking to customers over ...
Akshaya Srikanth on April 20, 2019. 6 min read The Ideal Features of an Enterprise Helpdesk From email to helpdesk, businesses come a long way. As your business expands, so do the needs of you...
Michelle on April 19, 2019. 4 min read Providing Support on Multiple Channels in Multiple... A while back I was helping a friend with her job applications for some European companies, and I saw...
