Michael on April 17, 2019. 6 min read A Customer Support Checklist for High-Growth Compa... If you’re reaching high growth levels, your business must be doing something right. You’re incre...
Michelle on April 16, 2019. 5 min read When and How to Use Chatbots to Support Your Custo... After switching to a different email address, I recently logged in to my client account to change th...
Michael on April 14, 2019. 6 min read How to Write Great Emails in the Age of Social Cus... Social customer service is extremely popular these days and with good cause – it helps brands ...
Michael on April 11, 2019. 5 min read Goals and Responsibilities of a Customer Service M... Customer service most often relies on a support team that works to help all levels of your organizat...
Derick on April 5, 2019. 7 min read How to Build a Customer Care Framework If You are ... The field of customer support has transformed a lot. Before, businesses and customers would connect,...
Hemalatha Sekar on April 4, 2019. 5 min read Live Chat Support 101 The past two decades have witnessed emails going on to become one of the most preferred modes of con...
Michael on March 27, 2019. 6 min read Customer Support Etiquette: What to Do and What No... When looking for ways to improve their customer support, many companies focus primarily on new tools...
Tom Paton on March 23, 2019. 6 min read 6 Tips to Train Enthusiastic, Empathic Support Rep... In customer support, it’s one thing to resolve tickets efficiently and quite another thing to empa...
Akshaya Srikanth on March 21, 2019. 6 min read Common Pain Points Support Agents Face and How to ... Though contact centers sport a cheerful vibe, agent turnover is reported to be the number one challe...
