Marta Hlova on March 1, 2019. 4 min read UX And Its Impact On Customer Experience In today’s customer-centric world, the manner of communication has drastically changed from the pe...
Charlotte Ward on February 28, 2019. 5 min read Customer Support: Your Secret Revenue Generation E... There is a lingering view in the industry that your customer support team is a cost center. A drain ...
Michael on February 23, 2019. 4 min read Out of the Box Omnichannel Support Ideas Customer service support is shifting dramatically, from a single channel model to an omnichannel one...
Michael on February 22, 2019. 5 min read 5 Ways Technology Can Improve Your Customer Satisf... Customer support has a bright future with an abundance of new tools and technology, but sometimes yo...
Kaavya Karthikeyan on February 20, 2019. 4 min read Delivering Happiness by Tony Hsieh: A Review At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
Michael on February 13, 2019. 6 min read Everything You Need to Know about First Response R... Measuring and analyzing your customer support team’s performance can be challenging. The quality o...
Michael on February 11, 2019. 6 min read 4 Real-World Examples of Digital Transformation Yo... Technology has changed every aspect of daily life from how you order food to how you communicate wit...
Michael on February 5, 2019. 6 min read How to Avoid these 3 Chatbot Nightmare Examples th... Live-chat is a stellar way to improve customer service and support success for any business. And inc...
Smith Willas on February 4, 2019. 7 min read Do You Need A Separate Team For Social Media Suppo... Today, social media is the fastest and best way to promote services and connect with the targeted au...
