Akshaya Srikanth on January 8, 2019. 7 min read What is Proactive Customer Service, and How to Imp... The words ‘proactive customer service’ has been thrown around quite often in the customer suppor...
Michael on January 6, 2019. 6 min read 4 Ways Customer Journey Maps can Improve Customer ... Growing a successful business requires a strong understanding of your target audience. Beyond knowin...
Michael on January 5, 2019. 5 min read Everything You Need to Know about First Call Resol... Measuring and analyzing customer support performance can be challenging. The quality of a customer...
Michael on December 31, 2018. 6 min read What the Product Team can Learn from Customer Supp... When it comes down to it, each employee at your company is working towards the same overarching goal...
Mercer Smith Looper on December 27, 2018. 5 min read How Customer Support Differs by Region As your company grows and scales, considering the ways in which customer support differs across indu...
Michelle on December 24, 2018. 5 min read The Importance of Customer Service in Education an... Education systems have many different types of customers, although they go by different names: stude...
Michelle on December 22, 2018. 5 min read Service Level Agreement: The Key to Agent Producti... Have you ever wondered why one support team gets back to you in no time and the other takes days bef...
Michael on December 20, 2018. 6 min read Does Great User Experience Translate to Great Cust... Every industry has its own version of the “which came first, the chicken or the egg?” scenario, ...
Michelle on December 16, 2018. 5 min read How to Respond to Angry Customers Have you ever opened an email with a subject line written in all caps, and the first sentence sounde...
