Michael on December 12, 2018. 6 min read B2B vs B2C Customer Service Interactions The basic goal of customer service is the same for every company, regardless of industry or business...
Michael on December 4, 2018. 7 min read Top 9 Slack Communities for Customer Service Reps Slack is now a staple in the business world. And if you work for a tech-savvy company, you might alr...
Michelle on November 30, 2018. 5 min read Top 13 Books You Should be Reading Right Now if Yo... Working in customer service is about so much more than knowing the product you’re supporting. From...
Michael on November 27, 2018. 6 min read How Customer-Friendly is Your School? Like it or not, schools are modern day businesses. Private schools funded by private income are cat...
Michael on November 26, 2018. 6 min read How to Adopt a Customer Service Mindset in School ... School operations teams often don’t think of themselves as “businesses.” The term brings to mi...
Lucy Carney on November 22, 2018. 6 min read How to Handle the Demands of Cyber Monday Site Tra... It’s the whisper on every store owner’s lips, and the shout rising from every eager shopaholic a...
Swaathishree Sridhar on November 21, 2018. 5 min read TED Talks Every Customer-facing Employee Should Li... Last week, when I was watching yet another TED talk, a sudden realization washed over me. Why hadn...
Michael on November 19, 2018. 6 min read 10 Reasons to Adopt a Customer Service Mindset in ... Although schools aren’t “businesses” in the traditional sense, they can still benefit from ado...
Michael on November 18, 2018. 6 min read Customer Service in Public and Private Schools There’s a lot that goes into running a successful educational institution. From achieving and main...