Michael on October 16, 2018. 5 min read How Can Self-Service Reduce Support Tickets in E-c... In the world of e-commerce customer support, it’s easy to be overwhelmed by tickets. And it can be...
Julia Samoilenko on October 15, 2018. 7 min read Top 15 Tools to Overcome Productivity Killers for ... Measuring the productivity of the customer support team in terms of the overall company profits migh...
Michael on October 15, 2018. 5 min read Importance of Knowledge Base for a SaaS Company Creating a great customer service experience for your audience is essential. But it’s arguably eve...
Michael on October 13, 2018. 6 min read E-commerce Companies With Unique Customer Service ... Like most things in life, customer support is better when there is a strategy behind it. Without a g...
Valerie Malecha on October 6, 2018. 4 min read 3 Common Difficult Situations and How to Deal with... When it comes to customer support, one has to deal with thousands of complicated situations on a dai...
Michael on September 27, 2018. 7 min read Top 10 SaaS Companies Doing Customer Support Right... Though many different factors play a role in a SaaS company’s success, customer support is one of ...
Michael on September 26, 2018. 5 min read Understanding Benchmark-driven Customer Support Metrics play a crucial role in customer support. But real value creation lies in the understanding o...
Swaathishree Sridhar on September 21, 2018. 7 min read Customer Experience Isn’t Customer Service Customers now want a great customer experience over customer service. But wait, how is customer expe...
Michael on September 20, 2018. 6 min read Omnichannel Support for SaaS Industry A lot goes into running a successful SaaS company. From research to development to marketing, many f...
