Michael on September 19, 2018. 6 min read How SaaS Companies Should Structure Their Customer... Customer service and support are integral parts of the SaaS business model. They help customers find...
Michael on September 14, 2018. 6 min read How is Customer Support in E-commerce Different fr... Service and support play important roles in every company, and that’s especially true for those wh...
Michael on September 12, 2018. 6 min read Staffing for E-commerce Customer Support Every e-commerce business needs a great support team in order to succeed. No matter how well you des...
Swaathishree Sridhar on September 6, 2018. 4 min read Customer Support is Not a Cost Center Until customer retention took priority over the acquisition, customer support was considered the lea...
Vlad Caluș on August 27, 2018. 11 min read Social Media Customer Service Playbook Social media — the jungle where no one has any idea what happens. I honestly love the internet (I ...
Sabine Harnau on August 19, 2018. 4 min read 4 Myth-Busting Facts about Customer Service Any organization comprises different functions, such as marketing, sales, product, customer support,...
Michael on August 15, 2018. 5 min read Is Customer Service the New Marketing? There’s no lack of marketing channels available today. Whether a brand is looking to reach custome...
Swaathishree Sridhar on August 7, 2018. 5 min read The Art of Negotiation in Customer Service Not a single day passes without negotiation for a customer service agent. It could be during conflic...
Swaathishree Sridhar on July 29, 2018. 5 min read When to Switch from Email to Helpdesk When businesses are starting out, they prefer a shared mailbox for customer support. And it’s unde...
