Michael on June 14, 2018. 4 min read 5 Easy Ways to Optimize Email Support 29.1% of customers prefer to interact with customer service representatives via email. And, the numb...
Michael on June 12, 2018. 1 min read Reactive Support vs Proactive Support [Infographic... Do you think it is better to be proactive and plan ahead or be reactive and figure things out as you...
Prashanthini Mande on June 4, 2018. 5 min read 5 Customer Service Skills Newbie Representatives S... You’ve landed a cool job in your great company. You’ve realized your dream of helping p...
Monica Maria on May 29, 2018. 10 min read The Psychology of Great Customer Experience A few weeks ago, I had written part one of the series on the psychology behind customer behavior. I ...
Michael on May 18, 2018. 3 min read How Online Communities Create Customers for Life Online communities require a ton of labor and oversight to manage. Fortunately, they’re often wort...
Michael on May 16, 2018. 4 min read How to Handle Positive Reviews on Social Media Usually, it’s negative reviews that businesses worry about handling. Nobody wants a bad rap. Most ...
Michael on May 15, 2018. 9 min read Customer Service in Business Services Industry Success of business services companies such as consulting firms, landscape services, repair services...
Michael on May 14, 2018. 3 min read Tiered Customer Support Why Tiered Support? Arranging your support effort in tiers is a common practice for organizations th...
Louise Etheridge on May 9, 2018. 9 min read Bad Customer Service Scenarios You Should Avoid No business is perfect. Even when you’re striving to provide the ultimate customer experience, bad...
![Reactive Support vs Proactive Support [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2018/06/Blog_RvP-1-604x270.png)
