Customer Support

Everybody associated with customer support must have surely heard that customers’ choice of suppor...

May the Fourth Force be with you! If you are a Jedi Padawan like me, it is probably not the first ti...

In an ideal world, we’d have support agents with customer support built into their DNA, delivering...

In any business, there are typically two types of departments — cost centres and profit centres. M...

You may have the best customer support processes in place, be equipped with a kickass customer supp...

You probably decided that email isn’t cutting it as a support solution for your business; maybe, y...

If you’re a business operating in today’s constantly evolving social landscape, chances are that...

Despite countless chat apps and communication tools, Email still endures as one of the most used bec...

As anyone who’s ever worked in a customer support job or near a customer support team can tell you...