Bianca on August 25, 2017. 5 min read Better together: Building a culture of teamwork in... We often compare working in support at Freshdesk to being part of a pit crew. If you don’t wor...
Sudhir Cirra on August 23, 2017. 5 min read Finding our way: how we built a new search infrast... tl;dr: our search system was outdated and failing. We managed to keep it alive even as we built a ne...
Bianca on August 11, 2017. 5 min read How our team stays productive The balancing act between work and life is a difficult one to achieve, especially in the onslaught o...
Amruth on July 14, 2017. 4 min read An easy way to prioritize your work If your day is anything like mine, the first thing you see when you get into work is probably a wall...
Amruth on June 20, 2017. 5 min read What it’s like to be a Freshdesk Support Agent Much of the magic that happens behind the scenes of great customer support is never known to the out...
Bianca on June 5, 2017. 3 min read The Untapped Potential of Listening on Social Medi... We choose from a variety of online communication options to manage our daily social interactions, ma...
Alina Benny on April 12, 2017. 8 min read The Case of the Delinquent Node.js Service and How... tl;dr This is the story about how we analyzed and fixed an unstable Node.js service in our infrastru...
Amruth on March 3, 2017. 6 min read 7 Customer Support Lessons from Superheroes What do you call someone who makes it their job to help people? Someone who tries their best to see ...
Amruth on August 24, 2016. 3 min read 5 Ways to Optimize your Call Queue The most crucial part of a phone experience is often, not the agent on the other end of the line, bu...
