Aishwarya Hariharan on July 26, 2016. 3 min read 6 metrics to help you improve your call center per... When you talk performance and customer acquisition strategies, the discussion is practically meaning...
Karthik Ramachandran on July 12, 2016. 3 min read The future of IVR in customer service Some of my favorite customer service stories involve my favorite support channel: the phone. The Tra...
Chris Brown on June 23, 2016. 3 min read How Do You Inspire Employees to Care About Custome... I hear this question all the time from leaders who want to establish a culture of customer centricit...
Lynn Hunsaker on June 16, 2016. 3 min read Part 1 of Customer Experience Success Series: Get ... An out-of-tune piano or violin may be one of your most vibrant memories of a poor user experience. E...
Douglas Burdett on June 9, 2016. 6 min read 7 Ways To Thrill Customers And Get Them To Buy Mor... Are you focused more on getting new customers than delighting your current customers? You’re d...
Fahad Muhammad on June 8, 2016. 6 min read Customer Service: Your Lead-Generating Secret Weap... What comes to mind when you think about lead generation? Landing pages, lead magnets, blogs, forms, ...
Andrew Rudin on May 18, 2016. 4 min read SwanLuv.com’s Customer Letdown Underscores W... The Business Model Canvas, or BMC, helps entrepreneurs take those first wobbly, bug-eyed steps to...
Mitch Lieberman on May 17, 2016. 2 min read Transforming Customer Relationship Through Experie... Experience and Expectation Customer Satisfaction is determined by Experiences as seen through the le...
Shankar Ganesh on May 9, 2016. 6 min read 4 Twitter Features You Can Leverage To Provide Gre... Once upon a time, in a land where the Twitter fail whale still frolicked far and wide, providing cus...
