Randi Busse on May 5, 2016. 3 min read Does Your Company Have A Business Prevention Depar... Why, you are asking yourself, would any company have a Business Prevention Department? I bet in a ...
Matthew Guay on March 8, 2016. 5 min read The 4 Most Important Help Desk Metrics—and Why Y... This article is an excerpt from Chapter 9 of Zapier’s new free eBook, The Ultimate Guide to Cu...
Vandana Guru on February 12, 2016. 5 min read How to win customer love with GIFs The sun is shining brightly. The birds are chirping a cheerful tune. A hot cup of coffee awaits you ...
Vigneshwar Narayanan on October 28, 2015. 4 min read How To Be A Good Customer If you were to ask me to sum up the ideology of customer support in one phrase (and one phrase, only...
Prashanthini Mande on August 25, 2015. 6 min read Why your product managers should support customers (An extended version of this article can be found in our medium channel.) In 2005, our CEO Girish Ma...
Vandana Guru on July 28, 2015. 5 min read How To Deal With Frustrated Customers It can be best of jobs, it can be the worst of jobs. While talking to customers can be fun, for m...
Prashanthini Mande on July 21, 2015. 4 min read Why your developers should support customers In most startups, supporting customers is everybody’s job. Even if it’s the middle of the night,...
Aishwarya Hariharan on June 17, 2015. 4 min read Announcing Freshdesk for iPad and a makeover for A... The past is a foreign country; they do things differently there. For instance, there was a time whe...
Holly Barber on June 15, 2015. 3 min read Return of the SMS: The Freshdesk-FireText integrat... This is a guest post by Holly Barber, Marketing Manager, FireText. Great customer support comes down...
