Aishwarya Hariharan on June 10, 2015. 6 min read The Art of Writing Awesome Emails That Customers L... It is a truth universally acknowledged that the most important arrow in a support agent’s quiver i...
Aishwarya Hariharan on March 4, 2015. 6 min read 9 incredibly useful customer support tools You’re solving one ticket after the other without a break. But you don’t seem to be making a den...
Prashanthini Mande on February 10, 2015. 5 min read Solving the Chicken and Egg Problem in Business Co... Are you planning to start a community for your business? Fantastic! An active community helps busine...
Aishwarya Hariharan on January 28, 2015. 5 min read Seven Deadly Sins of Customer Support Customers might forget what you said, but they will never forget how you made them feel. That’...
Shankar Ganesh on October 20, 2014. 6 min read Deliver Stellar Support With Just Gmail: Part Two About a year back, we put together a list of some known Gmail features like labels and canned respon...
Alan Berkson on October 13, 2014. 3 min read Customer Happiness Heroes A key component of Freshdesk culture is reducing friction around customer service interactions. We d...
Shankar Ganesh on September 11, 2014. 8 min read I’m Lo Marino and this is how we roll at Boomera... Lo Marino is a Customer Happiness Liaison at Baydin. Some of her favourite things include, but are...
Aishwarya Hariharan on September 4, 2014. 6 min read I’m Chase Clemons and this is how we roll at... Chase Clemons is a Support Pro at Basecamp. A self-proclaimed bourbon connoisseur, Chase also shar...
Girish Mathrubootham on August 6, 2014. 4 min read How to hire for customer support Managing people is hard and hiring people is even harder. You can’t hire someone based on just the...
