Aishwarya Hariharan on July 14, 2014. 2 min read Six new Integrations playing with your Helpdesk June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 ...
Aishwarya Hariharan on June 27, 2014. 3 min read Personalize your customer support with an invisibl... A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into a s...
Andrew Reeve on April 1, 2014. 2 min read Honest Brew and Freshdesk: Beers, bars and blissfu... Andrew Reeve is the Founder of Honest Brew, makers and finders of good beer from the UK. Honest Br...
Daniel Valencia on November 27, 2013. 3 min read Levers: Bringing Fluidity to the Freshdesk portal If the Zappos’ and Apples of the world have taught us anything, it’s that a customer or user sho...
Aishwarya Hariharan on October 24, 2013. 4 min read Why most forums fail before the community can supp... Despite being the best place to build your brand, customer-driven communities have always earned bad...
Girish Shenoy on October 3, 2013. 4 min read "But it’s just one reply!" and why... Ever had an angry customer calling in to your support line? The type that screams till your ear drum...
Vikram on September 18, 2013. 4 min read Your support query isn’t stupid. You are. This is a follow-up to my post from a couple of weeks back on The Perils of Making Customers Pay for...
Vikram on September 6, 2013. 4 min read The perils of making customers pay for support There’s a lot of talk doing the rounds lately on whether you should charge customers for support, ...
Aishwarya Hariharan on September 5, 2013. 3 min read SEP Fields: Why your support sucks So your support sucks. Your agents lack customer empathy. The support phone lines are filled with ab...
