Vikram on August 19, 2013. 2 min read Is your customer service color-blind? I just got back from my annual eye test, and I got a free lesson in customer service and marketing a...
Muthulakshmi on July 24, 2013. 4 min read Let customers build your brand… The Harley w... 1983 was a milestone in more ways than one. The last Delorean was manufactured, Al Pacino howled his...
Aishwarya Hariharan on July 16, 2013. 6 min read How to support customers with Gmail (and not suck ... We love Gmail. We love hearing from customers, we love the notification mails we get, and we are par...
Vikram on May 7, 2013. 3 min read South Indian Meal, Curry and an Unforgettable Cust... There are a lot of ways to turn a customer over – offering them exceptional value, focussing o...
Aishwarya Hariharan on March 24, 2013. 5 min read Outsourcing your Technical Support Process: Should... As a company that builds and sells technical support software for a living, businesses ask us all th...
Sairam Krishnan on November 16, 2012. 2 min read The Lemonade Boy who Listened – 3 Lessons in... A decade ago, ‘customer interaction’ meant very little. The little kid with the lemonade stand j...
Ashley Furness on November 16, 2012. 3 min read The Secret to Ritz-Carlton’s Customer Servic... When Apple Genius Bar’s hiring managers evaluate candidates, they keep one guiding principle i...
Sairam Krishnan on September 26, 2012. 3 min read Why Dexter would choose a hosted helpdesk! If you grew up watching Dexter (the boy genius with a lab in his basement – not the confused c...
Sairam Krishnan on June 20, 2012. 3 min read Customer Support Spotlight 4 – How to resolv... I had ordered a copy of Brian Greene’s book ‘The Fabric of the Cosmos’ from an online booksell...
