Sairam Krishnan on April 30, 2012. 3 min read Freshdesk Spotlight Part 2 – The Customer Se... For those who came in late, this is Part 2 of our Customer Service Spotlight Series. In Part 1, we c...
Vikram on February 27, 2012. 1 min read Freshdesk Contest : Bring out the Service Rep Love... Customer support is always a firefighting job. It is easy for service reps to get frustrated, and o...
Sairam Krishnan on February 27, 2012. 2 min read Why the Extra Mile matters in Customer Service Businesses sometimes have a one dimensional approach to customer service. When customers ask for sup...
Sairam Krishnan on January 11, 2012. 5 min read The Legend of Zappos – Building a Brand with... How did they do it? Seemingly, this one question is what everyone wants to be answered. How? In an a...
