Ida Jessie Sagina on May 27, 2022. 11 min read What is B2B Customer Service and How to Improve it... It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
Varnika Om on May 23, 2022. 6 min read How to Identify and Address The 5 Most Common Cust... One of the main roles of a customer support team is to identify customer needs and find solutions to...
Akshaya Srikanth on May 19, 2022. 9 min read Digital Transformation & Customer Experience:... The ways in which most businesses now operate and interact with customers is drastically different f...
Akshaya Srikanth on April 4, 2022. 7 min read Product Customization: Benefits, Examples, & ... Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Varnika Om on February 17, 2022. 4 min read How to Write a Cover Letter for Customer Service While applying for a Customer Service Representative position, it is important for aspiring customer...
Varnika Om on February 16, 2022. 10 min read How to Write an Effective Knowledge Base Article According to Statista, 88% of customers expect companies to offer an online self-service portal. Cre...
Prashanthini Mande on January 31, 2022. 11 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Simran Dudeja on November 15, 2021. 5 min read How To Strengthen Self-Service With Effective Know... “By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
