editorial esp on November 24, 2020. 4 min read Fidelización de clientes: estrategias y beneficio... La fidelización de clientes es esencial para lograr el éxito a largo plazo de las empresas, ya que...
Akshaya Srikanth on November 5, 2020. 6 min read Virtual assistants vs Chatbots: What’s the Diffe... In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
Aishwarya Krishnamurthy on June 9, 2020. 2 min read Gartner recognizes Freshworks as a ‘Visionar... We’re thrilled to announce that Gartner has recognized Freshworks as a ‘Visionary’ for...
Lenka Brozmanova on April 27, 2020. 5 min read Integrating Feedback: Putting the “Action” in ... As it stands right now, about 60-70% of your business growth will come from people that are already ...
Richard B Moy on March 13, 2020. 5 min read How Support-as-a-Service Can Enable Better Outsour... For decades, outsourced customer support was considered an easy way for businesses to increase suppo...
Matt Shealy on January 6, 2020. 4 min read 6 Tips to Build a World-Class Remote Customer Supp... The most successful brands in today’s competitive market have one thing in common – they offer o...
Meeta Sharma on January 5, 2020. 7 min read Measuring Customer Experience: Collecting CX Metri... Customer experience (CX) metrics are what a company turns to in order to quantify the success of the...
Rohan Rinaldo Felix on November 26, 2019. 5 min read Empower Your Customer Support Team to Stay on Top ... Customer support is one of the most critical functions of retail businesses. When your support proce...
Anastasia Savelieva on October 21, 2019. 5 min read When Do You Know it’s Time to Switch Helpdes... There are times when a company or its support agents can be unhappy with the helpdesk they use. The ...