Company news
News and insights about our company and product innovation
Uncomplicating employee experience beyond IT
Freshworks expands Freshservice’s direct access to every business team
Sriram Iyer
3 min read
The new rules of IT resilience
How the best teams prevent problems before employees notice
Shekhar Teny
2 min read
How Leeds Building Society built an IT foundation for transformation
A planned IT overhaul was blocked by a tangle of outdated systems and manual processes. Freshservice helped get it back on track.
Laura Rich
1 min read
How New Balance found its single source of truth
Freshworks helps the athletic brand go from fragmented IT to a unified platform, with visibility across a global network
Laura Rich
1 min read
NHS Christie replaces inbox chaos with AI-powered ITSM
At Europe’s largest single-site cancer hospital, Freshservice and Freddy AI Copilot are streamlining IT for 4,000 clinicians and staff
Laura Rich
1 min read
Service as a growth strategy
As customers connect with businesses through messaging platforms like Apple Messages for Business, service becomes an opportunity for growth
Manan Gupta
5 min read
How Creditsafe eliminated the "black hole" between teams
Freshworks integration connects customer-facing and tech teams, boosting resolution rates to 90% in 8 hours
Laura Rich
1 min read
How the McLaren Formula 1 Team keeps complexity off the track and out of IT
With Freshservice automating workflows and helping to resolve incidents quickly, the focus can remain on winning every race
Team Freshworks
1 min read