Company news
News and insights about our company and product innovation
Freshdesk Omni named PCMag Editor’s Choice for best customer service software
Read the full review to learn more
Team Freshworks
2 min read
Human-AI partnership on display at Refresh Virtual Summit
At Freshworks' global event, leaders showed how the partnership approach delivers faster responses and higher satisfaction than either could achieve alone
Team Freshworks
2 min read
The uncomplicated upgrade: A fresh, AI-native user experience
Introducing Dew, our new design system for Freshservice and Freshdesk
Freshworks Design Team
4 min read
Freshworks leaders make the case for uncomplicated software at Refresh Virtual Summit
In their keynote addresses, CEO Dennis Woodside and CCMO Mika Yamamoto put a spotlight on complexity and the Freshworks tools to solve it
Laura Rich
3 min read
The support experience you've been waiting for
Freshdesk Command Center isn't just another dashboard. It's where the chaos ends.
Janani Dwarakanath
10 min read
Meet the faces of Freshworks: Anthony Fritsch
This Lego fanatic builds programs for sales leaders that scale around the world.
Team Freshworks
3 min read
Uncomplicating service at scale with agentic AI that's proactive, not reactive
See the latest product updates and features for Freshservice and Freshdesk
Srinivasan Raghavan
7 min read
Freshservice named a strong performer in 2025 Forrester Wave™ for Enterprise Service Management
Extending unified service management beyond IT
Srinivasan Raghavan
3 min read