Isabelle Zdatny: CX leaders need to escape ‘AI pilot purgatory’
Qualtrics’ latest report highlights the organizational roadblocks to delivering great customer support—and how to overcome them
Howard Rabinowitz
4 min read
Teaching employees to trust AI
Nearly every company has embraced AI in principle, but full adoption still lags. Here’s how to get employees to actually use it.
Dan Tynan
4 min read
AI has a customer trust problem. Here’s how to solve it.
To reap the benefits of intelligent automation, companies must put transparency first
Dan Tynan
5 min read
McLaren Formula 1 Team names Freshworks an Official Partner
Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.
Mika Yamamoto
3 min read
Articles and insights
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How a 100-year-old credit union keeps its service DNA while scaling fast
Freshservice helps STCU maintain legendary member care through acquisitions, achieving 100% employee satisfaction
Laura Rich
2 min read
How Bensons for Beds scaled IT across the entire business with Freshservice
What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution
Vishnu Prasad
1 min read
How 5 top industries are redefining customer support
From retail to travel, AI is taking on many tasks, improving productivity and efficiency
Sumana Srikanthan
6 min read
AI is redefining the metrics behind employee experience
AI is redefining the metrics behind employee experience
Kristin Burnham
5 min read
Frasers Group scales global retail support at speed
The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands
Vishnu Prasad
1 min read
To build the ultimate AI-powered CX team, start here
Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience
Howard Rabinowitz
5 min read
How agentic AI will enable the next industrial revolution
Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers
Dan Tynan
5 min read
Speeding up aircraft logistics with Freshworks
Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support
Vishnu Prasad
1 min read