Monica Maria on May 16, 2018. 6 min read Chained to Desk.com? It’s Time to Move on! Desk.com is Shutting Down When I first bought my Pebble smartwatch, I was so excited that I never to...
Monica Maria on April 30, 2018. 6 min read “Step On the Other Side of the Keyboard”, says... Swappa is an e-commerce marketplace that helps facilitate the sale of gently used electronic devices...
Monica Maria on April 17, 2018. 8 min read How Just One Person at Smallpdf Handles Support fo... It all began in 2013 when the founders created a compression tool for their parents to reduce the si...
Monica Maria on April 14, 2018. 2 min read [Infographic] 7 Types of Customer Support Agents In an ideal world, we’d have support agents with customer support built into their DNA, delivering...
Monica Maria on March 12, 2018. 10 min read Why Do Customers Behave the Way They Do? You may have the best customer support processes in place, be equipped with a kickass customer supp...
Monica Maria on March 10, 2018. 10 min read A 5-Step Guide to Choose the Right Helpdesk Softwa... You probably decided that email isn’t cutting it as a support solution for your business; maybe, y...
Monica Maria on February 19, 2018. 7 min read Mozilla’s Secret Sauce to Customer Success Lies ... Today, customer support isn’t restricted to email, phone, and chat. Each year sees new trends in t...
![[Infographic] 7 Types of Customer Support Agents](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2018/04/Blog_Customer-Support-Agent-Types-2-604x270.png)
