Sandeep Kaur on July 28, 2018. 5 min read Onboarding Remote Customer Support Agents Remote work model is the future of every industry and it has steadily increased in the last 20 years...
Swaathishree Sridhar on July 26, 2018. 4 min read 5 Reasons to Not Choose a Hosted Helpdesk Solution Hosted helpdesk solutions are on trend and most companies find them easy and effective. But, some co...
Michael on July 25, 2018. 4 min read 10 Effective Ways to Retain Your Customer Service ... A strong customer service team is essential for success in any industry. They’re responsible for h...
Sabine Harnau on July 20, 2018. 7 min read 10 Overlooked Facts About Customer Reviews to Help... Finding out what your customers really think is about more than just sending out a satisfaction surv...
Michael on July 5, 2018. 5 min read A Complete Guide to Customer Engagement What is Customer Engagement? By definition it is the process of proactively building, nurturing, and...
Prashanthini Mande on June 28, 2018. 6 min read Online Self-Service Vs Traditional One-on-one Supp... Online self-service support is any form of contact between the company and the customer that doesnâ€...
Michael on June 25, 2018. 8 min read The Definitive Style Guide for Writing Perfect Cus... When you’re sending countless customer support emails every day, it can be easy to lose sight of w...
Michael on June 20, 2018. 5 min read 3 Customer Service Email Templates for Retail If you are in the retail business, emails are a great way to engage and communicate with customers. ...
Michael on June 18, 2018. 5 min read Why Social Media is One of the Best Support Tools ... Today, consumers turn to what people are saying about a brand online before deciding to make a purch...
