From your first AI agent to AI across customer service. We'll get you there.

Freshdesk brings ready-to-use AI, people, and workflows together, with a guided path to AI adoption, so service improves from day one and becomes increasingly AI-powered over time.

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Trusted by 74,000+

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Elevate customer experiences with AI

Up to 80%resolution rates

Launch email AI agents that understand customer intent and take action to resolve.

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Designed to help you win with AI

Launch with confidence

Deploy OOTB AI agents built for real support use cases, so they can start resolving from day one and improve over time.
Launch ready AI agents

From setup to success, made simple

Use guided tours, quick-start walkthroughs, and onboarding flows to configure AI around your business.
Channel set up

Free AI onboarding included

Get hands-on guidance to set up and optimize AI, so it resolves accurately from the start.
Knowledge base

AI-powered service, at your pace

Start with one use case or scale across teams and channels. Freshdesk helps you grow into AI-powered service on your timeline.
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Connect the tools your team relies on

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Connect Freshdesk with the AI tools and apps your support team already uses. Through MCP, bring customer data into everyday workflows and automate support at scale.
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Connect your business apps

Integrate with the tools your team relies on, seamlessly connected with Freshdesk. Get started without any complexity.

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The experts agree

Recognized for delivering AI-powered customer service that drives results.

Recognized as a Leader in G2's Spring 2026 Mid-Market Grid® Report.
Recognized as a Leader in G2's Spring 2026 Mid-Market Grid® Report.
Recognized for Highest User Adoption in G2's Spring 2026 Enterprise Report.
Recognized for Highest User Adoption in G2's Spring 2026 Enterprise Report.
Recognized as a Momentum Leader in G2's Winter 2026 Reports.
Recognized as a Momentum Leader in G2's Winter 2026 Reports.
Recognized with the TrustRadius Buyer's Choice Award for 2026.
Recognized with the TrustRadius Buyer's Choice Award for 2026.

Outcomes that matter

"Freshworks is easy to understand and makes sense to agents."

Justin Levitz

Business Process and Growth Manager, iPostal1

54%

Queries resolved with AI

"We needed a tool that would allow us to deliver white-glove customer support at scale."

Frank Servidio

VP, Technical Support Services, Ryan Specialty

75%

First-contact resolution rate

"I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence."

Keira Hayter

Sales Team Manager, Woolacombe Bay

69%

Reduction in average resolution time

"It (Freddy AI Copilot) was truly a game-changer for the team."

Simon Birch

Customer Service Manager, Hobbycraft

30%

Queries handled by AI

Make the next move toward AI-powered customer service

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