How Freshdesk makes it easier
Real-time updates
Agents are always informed on who is currently working on a ticket through non-invasive, automatic live updates.
Simple UI, simpler ticket workflows
A simple UI enables your teams to set up workflows easily and get it up-and-running in days, saving you time and effort.
Team Huddles
Your agents can chat right next to the ticket, enabling better collaboration between teams.
Robust and flexible analytics
Easily create custom attributes and custom metrics to track data on your own terms with a robust and user-friendly analytics platform.
Unified customer data
Get a 360° view of your customers with a single data platform that unites all customer information and breaks down data silos.
Highly responsive customer support
A support team that is always standing by to help you out, no matter what plan you are on.