How Freshdesk makes it easier

Real-time updates 

Agents are always informed on who is currently working on a ticket through non-invasive, automatic live updates.

Simple UI, simpler ticket workflows

A simple UI enables your teams to set up workflows easily and get it up-and-running in days, saving you time and effort.

Team Huddles

Your agents can chat right next to the ticket, enabling better collaboration between teams.

Robust and flexible analytics

Easily create custom attributes and custom metrics to track data on your own terms with a robust and user-friendly analytics platform. 

Unified customer data

Get a 360° view of your customers with a single data platform that unites all customer information and breaks down data silos.

Highly responsive customer support

A support team that is always standing by to help you out, no matter what plan you are on.

 You don’t have to take our word for it

Here’s what customers who made the switch had to say 

Does your current helpdesk support these features? Or do you have to pay additional costs to access advanced features? 

Freshdesk is our uncomplicated customer support solution that’s fast to launch and scale. Get in a touch with an expert for a personalized walkthrough and to understand how Freshdesk can add value to your business. 

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