Complete customer service platform, minus the complexity
Unify your customer service with omnichannel helpdesk, advanced case management, and AI, all in one place.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
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The enterprise AI solution for secure and seamless customer service
Replace silos with a single system of work that brings all customer interactions and context together. Use AI to spot issues before they escalate, resolve tasks, and assist your team in real-time.
97%
Omnichannel first contact resolution rate
225%
ROI over three years with Freshdesk
Up to 80%
Resolutions with Freddy AI Agent
Everything you need to deliver enterprise grade service
Bring every conversation, customer insight, and AI into one place so agents have everything to offer contextual, accurate service. Resolve instantly with AI agents or use AI assistance and parent-child tickets for issues that need humans. When customers switch channels, retain context using AI summaries and interaction history.
Deploy no-code AI that fits your existing workflow. Roll it across your service journey to resolve up to 80% queries, analyze sentiment in real-time, assist agents, and share proactive insights so you can prevent issues and eliminate root causes.
See context from past interactions, summarize large threads with AI, and get insights from billing, CRM, analytics apps you use to build a full profile of the customer right where you resolve issues.
Switch on new channels overnight and set up channel specific AI agents, routing, and SLAs with unmatched flexibility. Set rules to re-assign, escalate, tag, auto-respond based on ticket properties, customer data, and resolution time thresholds.
Customer service solution with AI built-in, not bolted on
Freddy AI by Freshdesk handles tedious tasks—simple or complex, your way, so you can focus on work that needs judgment and empathy.
Freddy AI Agent
Freddy AI Agent
Freddy AI Agent come with pre-built agentic workflows to resolve up to 80% of queries and tasks.
Freddy AI Copilot
Freddy AI Copilot
Freddy AI Copilot helps you offer personalized service to each customer with sentiment, response, and resolution assistants.
Freddy AI Insights
Freddy AI Insights
Freddy AI Insights turns every conversation into intelligence with proactive alerts and conversational insights.
How safe is my data?
We take security seriously, and you can choose your data center from the get-go. Our servers are hosted in world-class data centers protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches. Our certifications and standards demonstrate our commitment to safeguarding your customer and business data. Visit this page to learn more about data security and privacy practices.
What are Freshworks’ enterprise solutions?
Freshworks' enterprise solutions include Freshdesk for comprehensive customer support management, Freshservice for IT service management, and Freshsales for advanced sales automation. These solutions offer scalability, robust customization, and integration capabilities to meet the complex needs of large organizations. Additionally, they provide enterprise-grade security, automation tools, and advanced analytics to enhance operational efficiency and compliance.
Join 74,000+ companies uncomplicating service delivery
Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.
Mahmoud Shehadeh
It’s so simple and easy to use. It’s easy to follow up on issues or on tickets with Freshdesk.
Vijoy Nair
Related resources
Benchmark your success with insights from our 2025 customer service report
Benchmark your success with insights from our 2025 customer service report
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Forrester on the TEI of Freshworks
Forrester on the TEI of Freshworks
See the Total Economic Impact of ticketing and conversational support in one with Freshworks.