why freshchat

Engage visitors, qualify leads, and retain customers

Use the Freshdesk Messaging messenger to target visitors who matter, generate and qualify leads with bots, know when a lead is online and convert those with high purchase intent, and retain customers with proactive messages to become happy, engaged customers.


Everything you need to ace prospect and customer conversations

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Everything you need to ace prospect and customer conversations

Engage before they exit

Drive visitors to complete a purchase, sign up, or subscribe to your blog with triggered messages.

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Use bots to generate and qualify leads

Automate lead capture, qualify responses, and auto upload them into the CRM with conversational bots.

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Retain and re-engage

Nudges customers to do a repeat purchase, fill a feedback survey, or upgrade to a higher plan.

Measure in real-time

Get a visual summary of conversation trends, CSAT scores, and team member workload.

And there’s more…

All the context in one place

Know who you're talking to and what they are up to with user profile and events timeline. Pull data from external tools like CRM or order management apps using SmartPlugs.

Seamless integrations

Bring the best of all worlds together. Freshdesk Messaging seamlessly integrates with Clearbit Reveal, Slack, Facebook Messenger, Freshdesk, Freshsales, Shopify, and more to up your messaging game.

Chat from beyond your desk

With the mobile SDK and Android and iOS app for team members, provide in-app chat support, share FAQs natively, send and receive push notifications, and ace conversations from anywhere, anytime.

The Hustle offer

Get 35% off on our most popular plan for all your sales+support needs.

They love us. You will too.