“Even though Zendesk promised to provide seamless multi-product support, managing tickets and issues coming in from users of three different applications was complicated and daunting. Freshdesk’s robust multi-product support allowed us to have a dedicated support portal for each of our products without having to create separate accounts to manage them.”

“With Zendesk it wasn't just one thing, it was a handful of small things. It was not intuitive and even at the end none of us really knew how to use it entirely. Freshdesk makes it significantly easier for us to direct queries to the right departments. Using the Automatic Ticket Dispatcher rules, we have consolidated our seven support emails to just one. From chaos, we now have order. This wouldn't have been possible without Freshdesk.”