Company news
News and insights about our company and product innovation
Overheard at Refresh 2026
Six conversations with tech outlet theCUBE on AI, IT, and doing the work that matters
Derek Korte
3 min read
Build the future of AI-first service
Freshworks’ May launch delivers the innovations and the playbook to deliver AI-powered service transformation
Srinivasan Raghavan
14 min read
Building with AI
The philosophy and long-term bets behind how Freshworks builds
Srinivasan Raghavan
3 min read
Stop flying blind
Introducing redefined Freshservice IT Asset Management
Srinivasan Raghavan
3 min read
From ticket to triage: Bringing reliability operations into service management with FireHydrant
When service management meets engineering incident response
Srinivasan Raghavan
4 min read
Freshworks is named a strong performer in the 2026 Forrester Wave™ for Customer Service Solutions
Venki Subramanian
4 min read
What’s holding back your AI potential? Complexity.
A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption
Laura Rich
2 min read
The high price of complexity
In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity
Laura Rich
1 min read