Behind the Scenes

How to migrate to Redis from ElastiCache with zero downtime

How to migrate to Redis from ElastiCache with zero...

Freshservice, the cloud-based ITSM service desk software from Freshworks’ suite of products, h...
The story behind the new and improved Freshmarketer

The story behind the new and improved Freshmarkete...

“You can’t solve a problem on the same level that it was created. You have to rise above it to t...
Scaling a startup beyond the founding team

Scaling a startup beyond the founding team

Starting up is not easy. Even if you were to take the leap of faith, it is altogether another challe...
Behind the Scenes: Let’s talk Inside Sales (Part 2)

Behind the Scenes: Let’s talk Inside Sales (...

We’re back in conversation with Sukumar, VP of Sales at Freshworks, continuing to explore the Insi...
Behind the Scenes: Let’s talk Inside Sales (Part 1)

Behind the Scenes: Let’s talk Inside Sales (...

Over the past decade, a lot of companies have adopted the inside sales model as compared to the more...
Behind the Scenes: Let’s talk Chatbots

Behind the Scenes: Let’s talk Chatbots

When you visit a corporate website these days, you’re sure to be greeted by a little chatbot at th...
Behind the Scenes: AI at Freshworks

Behind the Scenes: AI at Freshworks

We have a lot of exciting things rolling off people’s sleeves at Freshworks all the time. But ther...